Terms of service

Terms of Service

Welcome to Prime Mobility. By accessing our website and purchasing our products, you agree to the terms and conditions outlined below.

Please read these Terms of Service carefully before using our website.

1. Overview

This website is operated by Prime Mobility. Throughout the site, the terms “we,” “us,” and “our” refer to Prime Mobility.

By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms of Service, including any additional policies referenced on our website.

If you do not agree with these terms, please do not use our website or services.

2. Products & Services

Prime Mobility provides wellness, mobility, and comfort-focused products designed to support everyday movement and an active lifestyle.

We make every effort to display product images, colors, descriptions, and details as accurately as possible. However, slight variations may occur due to screen settings, manufacturing updates, or product improvements.

Our products are intended for general wellness and comfort purposes and are not a replacement for professional medical advice, diagnosis, or treatment.

3. Account & Order Information

When placing an order, you agree to provide accurate and complete information, including:

  • Full name
  • Shipping address
  • Contact details
  • Payment information

You are responsible for ensuring your order information is correct before completing your purchase.

4. Pricing & Payments

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, update product availability, or cancel orders affected by incorrect pricing information.

Payments must be completed before orders are processed.

5. Order Acceptance & Cancellation

After placing an order, you will receive an order confirmation.

Prime Mobility reserves the right to refuse or cancel orders due to:

  • Incorrect information
  • Payment issues
  • Inventory limitations
  • Suspected fraudulent activity

If your order is cancelled after payment, you will receive a full refund.

6. Shipping & Delivery

Shipping times and delivery details are provided in our Shipping Policy.

While we work to deliver orders promptly, Prime Mobility is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather conditions
  • Unexpected circumstances outside our control

7. Returns & Refunds

Returns and refunds are handled according to our Refund Policy.

Please review our Refund Policy before making a purchase.

8. Website Use

You agree not to:

  • Use our website for unlawful purposes
  • Attempt to interfere with website operation
  • Copy or misuse our content, images, branding, or materials
  • Use our products or website for fraudulent activity

We reserve the right to restrict access to users who violate these terms.

9. Intellectual Property

All content on this website, including:

  • Logos
  • Brand name
  • Text
  • Images
  • Graphics
  • Website design

belongs to Prime Mobility unless otherwise stated.

You may not reproduce, modify, or distribute our content without written permission.

10. Limitation of Liability

Prime Mobility is not responsible for indirect, incidental, or unexpected damages resulting from the use of our website or products.

Customers are responsible for using products according to provided instructions and intended purposes.

11. Third-Party Services

Our website may include third-party services such as payment processors, shipping providers, or analytics tools.

These services operate under their own terms and privacy policies.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with the updated date.

13. Contact Us

If you have questions about these Terms of Service, please contact us:

Thank you for choosing Prime Mobility — supporting your journey toward better comfort, movement, and everyday wellness.