Shipping policy
Shipping Policy
Thank you for choosing Prime Mobility. We are committed to delivering your mobility and wellness products safely, efficiently, and with care. Please review our shipping policy below for details about your order delivery.
Order Processing Time
Orders are typically processed within 2–4 business days after purchase confirmation.
During peak seasons, promotions, or high-demand periods, processing times may take slightly longer. Our team always works to prepare and ship your order as quickly as possible.
Standard Shipping
Our standard shipping service typically delivers orders within:
7–14 business days after processing
Delivery times may vary depending on:
- Your location
- Carrier delays
- Customs processing (if applicable)
- Unexpected shipping conditions
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking details.
You can use this information to follow your package and monitor its delivery progress.
Shipping Locations
Prime Mobility currently ships to multiple locations.
Please ensure your shipping address is accurate and complete before placing your order. Incorrect or incomplete addresses may result in delays or delivery issues.
Shipping Costs
Shipping fees are calculated based on:
- Delivery location
- Order size and weight
- Available shipping method
You will see the final shipping cost at checkout before completing your purchase.
International Orders
For international deliveries, additional customs duties, taxes, or import fees may apply.
These charges are the responsibility of the customer and vary depending on your country’s regulations. Please check with your local customs authority for more information.
Changes to Orders
If you need to update your order details or shipping address, please contact our support team as soon as possible.
Once an order has been processed or shipped, we may not be able to make changes.
Lost or Damaged Packages
While we take every precaution to ensure your order arrives safely, unexpected issues can occasionally occur.
If your package is lost, damaged, or arrives with an issue, please contact us immediately. Our team will review the situation and help find the best possible solution.
Contact Us
If you have any questions about your order or shipping, please contact our support team:
Thank you for trusting Prime Mobility — supporting your journey toward better comfort, movement, and everyday wellness.